Los métodos alternativos de resolución de conflictos como mecanismo gerencial para el manejo de conflictos organizacionales en empresas familiares de Asunción

Abstract

The research focuses on the theme of Negotiation and Management Mechanism for Conflict Management in Family Business Organizations of Asuncion, 2014-2015. The general objective is to evaluate the way in which the Alternative Methods of Conflict Resolutions help resolve organizational conflicts. This is a non-experimental study, quantitative approach, of descriptive level, transeccional, with the structure of a case study, where it was considered a population of 15 Family Businesses in Asunción, each represented by a manager (with at least three (3) years of experience in the area). The most striking results show that in most cases where conflict exists, there exists the will to open a space for dialogue in search of solutions; the most common causes are summarized in wage earnings, and in the impossibility of implementing teamwork. It was not possible to ignore the existence of other causes occurred less frequently and strategies used were not the most appropriate for the companies, taking into account the low rate of solved cases. It is concluded that the success of a negotiation depends on the strategies applied by the negotiator which is related to proper preparation.